Privacy Policy
This notice describes the categories of information SpinCity Casino may gather while you use our platform, the purposes behind that handling, and the choices you hold over your own records. Please read it alongside our other policies.
Information we collect
When you register we record identity details such as your name, date of birth, address, and contact points, together with the payment identifiers needed to process transactions and satisfy our licensing duties.
As you play, our systems log gameplay history, device and browser attributes, connection data, and the pages you interact with. This technical footprint helps us keep the service stable and secure.
Correspondence you send to support, along with verification documents you upload, is stored so that we can resolve queries and demonstrate compliance to our regulators.
How your information is used
The core purpose of processing is to run your SpinCity Casino account: crediting deposits, settling withdrawals, applying limits, and confirming that you are eligible to play under applicable law.
We also analyse aggregated, de-identified activity to refine our game selection and improve platform performance. Promotional messages are entirely optional and can be switched off at any time from your notification preferences.
Sharing and safeguards
Your data may be disclosed to payment processors, identity-verification partners, and the Lotteries and Gaming Board of Zimbabwe or the Curaçao Gaming Authority where a lawful request or regulatory obligation requires it.
We apply encryption in transit, restricted internal access, and monitoring to guard against unauthorised use. Third parties acting on our behalf are bound by contractual confidentiality commitments.
Retention and your rights
Records are kept only for as long as anti-money-laundering rules, dispute windows, and operational needs demand, after which they are securely deleted or anonymised.
Subject to local law, you may ask to see the information we hold, correct inaccuracies, or request erasure. To protect your account we will verify your identity before acting on any such request.
Support & Contacts
- SpinCity Casino data protection desk — [email protected]
- Account support channel accessible from within your logged-in SpinCity Casino profile
This document is provided for informational purposes. The binding position on any privacy matter is governed by applicable data-protection statutes, our licensing conditions, and the records held by SpinCity Casino.